We have posted some questions that you might think of when placing an order with us!
How long will my order take to arrive?
We will process your order within 24 hours of you placing this on the site. Your order will be packed and posted to the address you supply us with so please make sure you've input this correctly. Orders will be sent 1st Class Royal Mail which means once in the postman's hands, we are unable to track this. Please note that 1st Class may still take up to 5 working days to arrive. We also offer express delivery at a higher cost if you want your order sooner.
Something i want to purchase is out of stock?
When an item goes out of stock we will do our best to indicate when we expect to replenish this item, or if in fact we will no longer stock this. You can also leave a comment in the Contact Us page about a particular item you want so we can give you an update.
Can I cancel/amend my order?
If you place an order and change your mind, or need to adjust your order, just contact us ASAP at firstname.lastname@example.org and we will amend as necessary.
If the product has already been posted, then you will need to follow the Returns policy once received.
Do you offer gift wrapping?
Not at the moment, but this is definitely something we would like to offer in the not too distant future, so watch this space.
Suggestions & Feedback
If you think we are missing a product or brand from the world of dinosaurs then drop us an email and we will try our best to make it happen.
Please also feel free to email us with your feedback on our products or service. Its always nice to hear good comments, but also if there is something we can improve on.
We'd love to see our happy customers show off their lovely orders so be sure to tag us in your Instagram snaps to @we_are_dinodino